Below are instructions on how to use Remote Desktop for both a Windows & Mac device.
Windows:
- Click on the Windows symbol found in the bottom right hand corner of the task bar
- Begin typing ‘Remote Desktop Connection’ and then select the app when it appears
- Click on ‘Show Options’ at the bottom of the window
- Put in the IP Address and then the User name of the PC you wish to connect to
(contact your IT Administrator for this info) - Tick ‘Allow me to save credentials’
- Click on ‘Connect’ in the bottom right hand corner of the window
- The below should appear for you
- Enter in the password to log into the PC
- Accept the certificate credentials and log in
Mac:
- First hover over the dock at the bottom of the screen and select ‘App Store’
- Once the App Store app opens, click on the search bar in the top left corner
- Ensure to type in ‘Microsoft Remote Desktop 10’ in order to view this app
- Click on either ‘Get’ or the Cloud image in the top right of the displayed app
- You may be prompted for an Apple ID sign in. Input Apple Id credentials and continue to download and install app.
- Once the install has completed, click ‘Open’ in the top right corner of the displayed app.
- Microsoft Remote Desktop should now open, click on ‘Add PC’.
- A PC configuration screen should then pop up, input in PC Name, The PC name must start with ‘rdp-host.dyndns.biz:’ followed by the port number your IT administrator sent you.
Important Note: Please use your own Port Number assigned to you by your IT Admin team.
- Leave User Account and all other settings as is, then click ‘Add’ at the bottom of app.
- Now click on the PC (rdp-host.dyndns.biz:portnumber) that we just added into the configuration.
- You should be presented with the User Credentials login. Ensure to put in the Username and Password that the IT Administrator set up for you, or the remote PC will not allow you in.
You then will be prompted to accept a certificate for access. Click ‘Continue’.
Your remote desktop should then be operational.